Dispatch tied to the order
Shipping software, routes, and tracking (TMS)
What it is and who it is for
Qapp shipping software (TMS) covers zones, routes, carriers, and last-mile tracking. It is the logistics piece when an order or incident needs physical movement.
It connects to store and CRM so dispatch does not reinvent the customer. Field execution or delivery closes the operational milestone on the same platform.
When it adds business value
It helps when tracking lives outside the system that sold. Value is seeing order, customer, and route status together.
Strengths
- Orderly dispatch Every shipment keeps its owner, status, and execution details.
- Routes and coverage Planning considers routes, zones, and available operating capacity.
- Tracking The team can follow progress and address exceptions with context.
- Commercial connection It can relate to Qapp documents and modules when contracted.
Signs worth noticing
- Turn dispatch into an observable process instead of an informal message chain.
- Separate route planning from late reactions to individual deliveries.
- Expand by module without presenting ecommerce or warehouse as automatic base features.
Where the difference appears first
- Shipments Record and control the operating cycle of each dispatch.
- Carriers Organize providers, services, and delivery owners.
- Routes Plan daily routes and distribution.
- Tracking See statuses and incidents through completion.
The cost of not having it
Unmanaged last-mile work consumes margin and weakens the customer relationship.
- Routes prepared late and with incomplete information.
- Customer questions the team cannot answer quickly.
- Different statuses across sales, dispatch, and carrier teams.
- No clear view of recurring delays or failed deliveries.
Day-to-day capabilities
- Three-level dispatch zones (region, commune, and subzone) with coverage map.
- Geofences (polygons) to quote and assign zone by real location.
- Services, rates, and routing rules with cascade quoting.
- Own or external carriers, with vehicles and drivers.
- Operational shipments with statuses (ready, in route, retry, delivered, and more).
- Delivery routes with map and handling of failed stops.
- Delivery with QR proof, carrier portal, and geolocation on close.
- Recipient tracking on a public page.
- Carrier tracking sync when the adapter is active.
- Carrier settlements and reports according to enabled features.
- Integration with online store orders.
- Shipping tab on CRM sales documents when applicable.
How it connects to the rest
Typical dispatch starts from an order or sale. On-route execution is coordinated with customer and calendar.
- Store and sales The route starts from the order or commercial document, not a separate spreadsheet.
- CRM The recipient is the customer on the record, with visible history.
- Calendar Visits and delivery windows are scheduled with the same context.
- WhatsApp Recipient notices can use the channel they already know.
How it compares
| What matters when deciding | Qapp | Beetrack | Envia.com |
|---|---|---|---|
| Primary focus | Lightweight TMS and last-mile work inside Qapp operations | A specialized platform for last-mile planning and execution | A multi-carrier platform for rates, labels, and tracking |
| Shipment origin | Directly recorded operations or contracted module connections | Orders integrated into a specialized distribution operation | Stores and systems connected to a carrier network |
| Planning | Routes, zones, and dispatch fitted to the operation | Advanced optimization and delivery replanning | Carrier services, rates, and selection rules |
| Carrier network | Carriers defined by the company and its implementation | Fleet and third-party management in last-mile execution | Access to over one hundred carriers depending on country and service |
| Operational extension | Ecommerce and warehouse are separate modules, not base features | Specialized depth in distribution, visibility, and delivery experience | Labels, pickups, tracking, ecommerce, and fulfillment services |
| Best fit | Companies controlling last-mile work alongside Qapp operations | High-volume operations needing specialized distribution depth | Merchants prioritizing multi-carrier access and label generation |
Commercial positioning based on each vendor's public offering. In Qapp each capability is sold as a module. Plans and editions may change.
Frequently asked questions
- Does Qapp Shipping include an online store?
- No. The online store is a separate module and connects only when contracted.
- Does it include warehouse management?
- Not as a base capability. Warehouse management belongs to a separate scope.
- Is it a full enterprise TMS?
- It is positioned as a lightweight TMS for dispatch and last-mile work.
- Does it connect to every carrier?
- That depends on contracted configuration and integrations; universal connectivity is not assumed.
- Can it organize routes?
- Yes, within the module's operating scope for routes, zones, and distribution.
- Can the customer see progress?
- Tracking is part of the flow; channel and visibility depend on the implementation.
What to see in a demo
The demonstration should follow a real delivery and clearly separate base scope from options.
- Record a shipment with its operating details and owner.
- Assign it to an available route, zone, or carrier.
- Update statuses and review how an incident is handled.
- Explain which ecommerce, warehouse, or third-party connections require separate modules.
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